We’ll search for your lost item!
Lost Item Search Team JAPAN!
Troubles with lost or forgotten items during a trip to Japan
Language barrier
Unsure where to inquire
Being informed that international shipping is not available
Being informed that wireless earphones cannot be shipped
Contact the Lost Item
Search Team JAPAN!
based on the provided information.
For instance, we handle lost items in places like these
Hotel
Ryokan
Restaurant
Amusement park
Golf course
Rental car
Train
Bus
Taxi
Station
Airport
Interstates Service Area
Police station
If the search is unsuccessful,
there will be no charge. It’s free!
Requesting a search is easy!
Tasks performed by the search team and charges
Actions undertaken by the Lost Item Search Team
Translate
Conducting a search based on information
Meet to discuss the proxy process
Prepare documents related to the proxy process
（In cases involving the police, etc., a letter of authorization may be required）
Collect from the discovery location
Create an item verification document
Calculate shipping insurance
Create and submit the electronic customs report
Create shipping label
Pack the item
Track shipping status
Aviation law and international postal regulations research
Fee
Weight, size, pickup location, delivery days, insurance, and packaging specifications – all undertaken by the search team.
Regarding the total administrative costs, we will provide an estimate.
＊Lost articles are limited to those within three months
| Guidelines for the Slow Mail (Camel Mail) service, Approximately 10 to 20 days from the time of shipment | |
|---|---|
| 5000yen～ | Insurance up to 6,000 yen |
| Fast Mail (Flying Squirrel Mail), approximately 7 to 10 days from shipment | |
|---|---|
| 6000yen～ | Insurance coverage up to 20,000 yen is provided for free.(additional coverage available) |
*The fee is an estimate and includes the total weight with packaging materials.
Shipping costs vary per 100-gram unit (including packaging materials); we will provide a quote for each specific case.
The flow from inquiry,
to search and shipping.
*Customers only need to complete the blue frame process.
*Customers only need to complete the STEP1 and STEP4.
There will be no charges if we can’t find the item!
Clarify shipping type
Shipping requested（Online card payment）
Choose not to ship; cost zero.
Company profile
| Address | 【Beppu Office】 5-20 Yumigahamacho Beppu, Oita, 874-0927 Oita Godo News Company Beppu Headquarter 2nd Floor  【Oita Operation Department】3-6 Jotomachi Oita-shi, Oita, 870-0153 |
| Operating Company | Lost Item Delivery Co., Ltd. |
| Representative | Yousuke Yoshinaga |
| Established in | 2011 |
| Capital | 1,000,000 yen |
| 21deliverylid@gmail.com |