A Wonderful Trip to Japan!

…Until you realize you’ve lost something.

Some travelers have reported spending over ¥40,000 just on phone calls to places where they might have left their belongings.

• ✖️ You may need to contact multiple places.
• ✖️ You may wait on hold for a long time.
• ✖️ You might struggle with the language barrier…
• ✖️ And in the end, you might simply be told:
  “Sorry, we don’t ship overseas.”

Of course, searching for lost items on your own is possible.
You can call likely locations, or check online.
However, to officially confirm ownership, you must negotiate directly with the storage facility.This requires submitting documents in Japanese—and the format and number of documents vary depending on the facility.

If you’d rather avoid these hassles,leave it to us—
The Japan Lost Item Search Team!

Whether you’ve already returned home or are still traveling in Japan, our service is available to you.
Don’t waste precious travel time dealing with lost items—
enjoy shopping and delicious food instead!
We will handle everything on your behalf and deliver the item directly to your home.

• ✅ Lost Item Search Service
• ✅ Pickup & International Delivery Service

• 🔹 If your item is not found, we will still report where we searched.
• 🔹 The fee is non-refundable, regardless of the result.
• 🔹 Search time ranges from 1 week to 1 month, depending on how quickly each facility posts lost item information online.
• 🔹 Searching additional locations: +¥1,500 per location.
• 🔹 If you or a friend will collect the item in person, documents are required, so this plan only covers the search process.

【2. Pickup & International Delivery Service】

【Shipping Fee Breakdown】

Shipping Fee = ①（Domestic & International Shipping）+ ②（Processing Fee）

① Domestic & International Shipping
= From the item’s storage location → to our office in Japan → to your international address

② Processing Fee (Includes):

• Preparing required documents (e.g. letter of authorization; varies by facility)
• Negotiation with storage facility staff
• Preparing shipping label
• Creating international shipping documents (*1)
• Preparing & submitting customs data
• Packaging materials and packing work
• Payment and shipment on your behalf
• Translation service
• Insurance evaluation & application
• Shipment tracking
• Selecting the most suitable delivery company
• Checking for prohibited items

We can ship wireless earbuds.
Wireless earbuds, which are normally prohibited under aviation regulations, can also be shipped by us (excluding some remote areas).

【Sample Shipping Fee Estimates】(Total of ① + ②)

＊The above prices are reference estimates for shipments to the United States.Actual costs may vary depending on the destination country.
＊Actual cost varies depending on item size, weight, origin, destination, quantity, insurance, and delivery time.
＊International shipping is calculated in 100g units. Exact fees will be quoted separately.

Important Notes on Documentation

• If any information is missing or inconsistent, the documents may be rejected and need to be resubmitted.
  All international shipping documents must be written in English or French.
  (Example documents created by our team are available below.)

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⚠️ Items We Cannot Ship Internationally

• Medication not purchased in Japan
• Cosmetics not made in Japan
• Sunscreen
• Foundation with sunblock ingredients
• Face masks / sheets
• Perfume
• Portable batteries / power banks
• Food containing beef extract