We’ll search for your lost item!
Lost Item Search Team JAPAN!
Troubles with lost or forgotten items during a trip to Japan
Language barrier
Unsure where to inquire
Being informed that international shipping is not available
Being informed that wireless earphones cannot be shipped
Contact the Lost Item
Search Team JAPAN!
based on the provided information.
For instance, we handle lost items in places like these
Hotel
Ryokan
Restaurant
Amusement park
Golf course
Rental car
Train
Bus
Taxi
Station
Airport
Interstates Service Area
Police station
We sincerely apologize.
In the past, we offered free search services, but due to the increasing number of search requests, the rising costs of labor, phone calls, and other expenses have made it difficult for us to continue providing these services for free.
Therefore, starting from October 1, 2024, we will begin charging a search fee. On October 1st, we will release a detailed flowchart outlining the process.
Our commitment to finding, recovering, and delivering important lost items remains unchanged, as does our desire to continue being a bridge of friendship between World and Japan. We kindly ask for your understanding.
Sincerely,
The Lost Item Search Team
Requesting a search is easy!
Tasks performed by the search team and charges
Actions undertaken by the Lost Item Search Team
Translate
Conducting a search based on information
Meet to discuss the proxy process
Prepare documents related to the proxy process
（In cases involving the police, etc., a letter of authorization may be required）
Collect from the discovery location
Create an item verification document
Calculate shipping insurance
Create and submit the electronic customs report
Create shipping label
Pack the item
Track shipping status
Aviation law and international postal regulations research
Search Fee
We will begin the search once the search fee has been confirmed as paid.
| 3,000 yen ・This is the fee for our company’s lost item search service. ・If the lost item is not found or the search is canceled midway, no refunds will be provided. | |
|---|---|
・If the actual item has already been confirmed by email or phone with the facility or hotel
・If the lost item has been located, but the facility or hotel refuses to ship it internationally.
・If the lost item is with the police and you know the acceptance number.
If the location of the lost item is uncertain, the search will cover up to three locations.
Shipping cost when the lost item is found.
Costs incurred for weight, size, delivery location, shipping days, insurance, packaging specifications, and the actual tasks carried out by the search team will be provided to you in a quotation.
＊The lost item should be something within three months old.
| The estimated arrival time for standard shipping is approximately 15 days from the shipping date. | |
|---|---|
| 5,000 yen～ | The maximum insurance coverage is 6,000 yen. |
| The estimated arrival time for express shipping is around 5 days from the shipping date. | |
|---|---|
| 7,000 yen～ | Free insurance with a maximum coverage of 20,000 yen is included (additional coverage can also be purchased). |
＊The above shipping cost is for reference only.
The shipping fee will change with every additional 100g of total weight (including packaging materials).
We will provide you with a quote based on the actual weight and size.
The flow from inquiry,
to search and shipping.
*Customers only need to complete the blue frame process.
*Customers only need to complete the STEP1 and STEP4.
There will be no charges if we can’t find the item!
Clarify shipping type
Shipping requested（Online card payment）
Choose not to ship; cost zero.
Company profile
| Address | 【Beppu Office】 5-20 Yumigahamacho Beppu, Oita, 874-0927 Oita Godo News Company Beppu Headquarter 2nd Floor  【Oita Operation Department】3-6 Jotomachi Oita-shi, Oita, 870-0153 |
| Operating Company | Lost Item Delivery Co., Ltd. |
| Representative | Yousuke Yoshinaga |
| Established in | 2011 |
| Capital | 1,000,000 yen |
| 21deliverylid@gmail.com |